1.Q: Are you the manufacturer or trading company? A: We are a R&D company of medical endo-surgical instruments, associated with 4 manufacturers producing own brand products and also supply OEM and ODM services for sino and foreign brands. 2.Q: Where is your location? A: ANSOTT Medtech is headquartered in Tonglu county― China’s medical endoscopic instruments industrial base, nearby Shanghai. Our 4 production factories based in Zhejiang, Jiangsu and Anhui Province, 2 R&D partners in Germany and France. 3.Q: Do you supply OEM service? A: Yes, of course , it’s one of the our regular businesses , and if you need we can also offer ODM service. 4.Q: Which areas are your products usually sold to? A: Our customers (brands, distributors, and users) are mainly distributed in China, USA, Germany, South Korea, Russia, India, Brazil, Spain, Malaysia, UK, Ukraine, Japan, Italy, Thailand and many other countries and regions in South America, Middle east, Africa and Southeast Asia, totally around 36 countries until 2020. 5.Q: What’s your deliver time? A: 3-5 days for small and medium quantity, 8-20 days for big quantity after receive the payment. If it’s ODM service, deliver time depend on R&D and production complexity. 6.Q: What’s your MOQ for FOB ? A: Depend on products. Our customers always start with small quantity, then progressive increase. Please contact our sales representative for detail information. 7.Q: How are the qualities of your products? A: We have done OEM and ODM manufacturing for some USA and German brands for years. We supply cost-effective products and service with stable and good quality. 8.Q: Does your product have a guarantee ? A: Yes, sure! As a manufacturer, we have 1 year guarantee. And because of high international freight and tedious custom procedures, we are trying to build a local after-sales service. 9.Q: I’m looking for some products which is not shown on your website, can you make me the special order? A: This is what we often encounter in our business because we can’t put all our products online, so if you have any relevant needs for endo-surgery , please do no hesitate to contact our business representative. 10.Q:Could you provide some samples? A.Some samples of our products, such as some disposables, can be provided for free, customer just needs to bear the freight. 11.Q:What’s the mode of shipping? A.We can deliver your products by express or air freight. 12.Q:What’s the payment mode? A.We accept payment by T/T Bank Transfer, Alibaba Trade Assurance Service, Western Union, Money Gram, Paypal, L/C, Cash etc.