Thank you for choosing KALPHARMDAN.COM, a trusted platform operated by KAL Pharmaceuticals PLC, for your medical devices, supplements, and healthcare product needs. Our Refund and Returns Policy is meticulously crafted to ensure your satisfaction with every purchase, reflecting our commitment to your well-being.
1. Returns Eligibility:
- We accept returns within 30 days from the date of purchase for medical devices, supplements, and healthcare products.
- Items must be unused, in original packaging, and in the same condition as received to be eligible for a return.
2. Refund Process:
- Refunds are diligently processed within 5 business days upon receiving the returned item.
- Approved refunds will be credited to the original payment method.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Damaged or Defective Items:
- Contact us within 7 days of receiving damaged or defective items for a replacement or refund.
5. How to Initiate a Return:
- Initiate a return by contacting our dedicated customer support team at operations@kalpharmdan.com. Include your order number and item details.
6. Non-Returnable Items:
- Certain items, such as opened supplements or products without original packaging, are non-returnable for hygiene and safety reasons.
7. Cancellations:
- Orders can be canceled within 24 hours of purchase; post-processing, cancellations are not possible.
8. Contact Us:
- For any inquiries or concerns, our support team is ready to assist you at operations@kalpharmdan.com.
We appreciate your trust in KALPHARMDAN.COM for your medical device, supplement, and healthcare product needs. Your well-being is our priority, and we are committed to providing a seamless shopping experience that aligns with the highest standards of service.
Note: This policy is subject to change. Please refer to the latest version on our website for the most up-to-date information.
